•   Cancellations, returns, and refunds

This is a no-change-of-mind return policy and must be read with the Return and Refund Policy presented before checkout. Except for the mandatory exceptions stated below, all sales are final. If these Terms conflict with applicable consumer law, the law and the policy that gives a Consumer the greater non-waivable protection control.

No change-of-mind or buyer-error returns. We do not accept returns, exchanges, or refunds because you changed your mind, no longer need the Product, ordered the wrong Product or quantity, over-ordered, found a lower price elsewhere, failed to review Product information, or did not test the Product for your process or substrate. Where a Product conforms materially to its description and specifications, dissatisfaction with a finish or process result is not by itself a defect. This rule applies even if the Product remains unopened or unused, except where applicable law requires otherwise.

Order cancellation before fulfillment. You may ask us to cancel an order before fulfillment. We will try to stop it, but cancellation is not guaranteed after payment processing, picking, production, cutting, packing, or shipment begins. Custom-formulated, made-to-order, cut-to-size, personalized, and special-production Products cannot be cancelled after work begins unless we agree or the law gives you that right. If we approve a cancellation, we will refund the cancelled amount to the original payment method.

Mandatory exceptions. The no-return rule does not apply when a Product is defective, damaged before delivery, supplied incorrectly, materially misdescribed, subject to a recall, covered by a valid warranty claim, or returnable or cancellable under non-waivable law. Depending on the circumstances and applicable law, we will provide an appropriate remedy, which may include replacement, refund, credit, safe collection, or another legally required remedy. We do not charge a restocking fee, handling fee, or return freight for a valid mandatory return, and we reimburse reasonable return costs where required by law.

Return authorization and product safety. Contact us before returning any Product and provide the order number, Product, batch or lot number if available, reason for the claim, and reasonable supporting photographs or other information. Do not ship a leaking, damaged, opened, contaminated, hazardous, or regulated Product without written instructions. Failure to obtain instructions does not remove a statutory right, but you remain responsible for following lawful transport and safety requirements.

Business Customer Terms. All Business Customer sales are final. We do not accept commercial returns for excess inventory, ordering errors, changed requirements, failed compatibility testing, or convenience. This does not limit a Business Customer's rights for a Product that materially fails to conform to an accepted written specification or is covered by the Business Customer warranty in these Terms. Any exceptional commercial return that we voluntarily approve must be authorized in a signed writing and does not establish a continuing return right or course of dealing.

Refund timing. For a valid statutory cancellation, we will issue the full refund, including charges required by law, within the applicable legal deadline. For another approved refund, we will process it to the original payment method within 10 business days after the claim is approved or the Product is received and inspected, as applicable. Your bank or card issuer may take additional time to post it. Nothing in this paragraph delays a faster refund, cancellation, chargeback, or return right required by law.