ONLINE STORE TERMS AND CONDITIONS OF SALE

United States and Canada

Effective date: August 6, 2026  |  Last updated: August 6, 2026

•   Who we are and what these Terms cover

These Online Store Terms and Conditions of Sale (“Terms”) are an agreement between you and Europolish Precision Finishing USA Inc. (“Europolish,” “we,” “us,” or “our”), 111 Arrowhead Drive, Suite C, Slippery Rock, Pennsylvania 16057, USA. They apply to products ordered through our online store (the “Store”), including polishing and buffing compounds, buffs, wheels, brushes, abrasives, belts, and related surface-finishing products (“Products”).

By submitting an order, you confirm that you have reviewed and agree to these Terms and to the policies presented or linked before checkout, including our Return and Refund Policy, Shipping Policy, and Privacy Policy. The version in effect when you submit your order governs that order.

These Terms do not govern purchase orders that Europolish issues to its suppliers. They also do not replace a separately negotiated written supply agreement signed by Europolish. If a signed agreement conflicts with these Terms, the signed agreement controls to the extent of the conflict.

•   Eligibility, customer status, and territory

You must be at least the age of majority where you live and legally capable of entering into a contract. You may not use the Store or buy Products for an unlawful purpose. We may limit sales to the locations and customer categories available at checkout.

A “Consumer” buys mainly for personal, family, or household purposes. A “Business Customer” buys for business, trade, resale, manufacturing, professional, or institutional purposes. If you order on behalf of an organization, you represent that you have authority to bind it.

The Store may accept orders for delivery to addresses in the United States and Canada that are shown as available at checkout. The English version of these Terms must not be used alone for online orders to Québec. Until a complete French version of these Terms and the related checkout documents is presented before purchase on terms at least as favorable as the English version, we do not accept Store orders for delivery to Québec. Please contact us for assistance.

•   Product information and technical guidance

We try to make Product descriptions, images, specifications, pack sizes, availability, and colors accurate. Minor differences in color, texture, dimensions, packaging, batch appearance, or screen display may occur and are not defects if the Product otherwise conforms materially to its description. Product availability is not guaranteed until an order is accepted.

Polishing results depend on equipment, speed, pressure, substrate, preparation, application rate, temperature, ventilation, operator technique, and other process conditions. Unless we provide a written process specification signed by an authorized Europolish representative, technical recommendations are general guidance and are not a guarantee of a particular finish, cycle time, throughput, or result. Test the Product on a small, inconspicuous area or under controlled production conditions before full use.

Safety Data Sheets, technical data sheets, labels, warnings, and operating instructions form an important part of the Product information. You must read and follow them before handling or using a Product. Product information on the Store is not medical, safety-engineering, or regulatory advice.

•   Orders and contract formation

The Store lets you review your cart, shipping address, delivery method, and charges before submitting an order. Please correct errors before selecting the final purchase button. After submission, we normally send an electronic acknowledgement or confirmation that can be saved and printed.

Unless applicable consumer law makes the order binding earlier, an order is an offer to buy and our automated acknowledgement is only confirmation that we received it. We accept the order when we send an acceptance or shipping confirmation, or when we ship the Products, whichever happens first. We may decline an order before acceptance for a legitimate reason, including suspected fraud, payment failure, legal or safety restrictions, export controls, an undeliverable address, or a quantity that exceeds available supply. If payment was taken for an order we do not accept, we will issue a full refund.

If an obvious pricing or description error is discovered before acceptance, we may contact you to confirm the corrected order or cancel it and refund any payment. This provision does not limit rights under laws that treat the online offer or order as binding earlier or that prohibit cancellation for a pricing or availability error.

Business Customer Terms. We reject additional or inconsistent terms in a Business Customer's purchase order or other document unless an authorized Europolish representative expressly agrees to them in a signed writing. Silence, shipment, or acceptance of payment does not accept those additional terms to the extent permitted by law.

•   Prices, taxes, duties, and promotions

Prices and currencies are shown in the Store and may change prospectively. The price charged is the price displayed and confirmed for the accepted order, subject to the error provision above and applicable law. We do not add undisclosed mandatory non-government charges. Before you submit an order, checkout will show the Product price and any shipping charge, discount, tax, duty, brokerage charge, or other amount that we collect or that is reasonably ascertainable and required to be disclosed.

If the checkout states that import duties, taxes, or brokerage fees are not prepaid, the recipient may be responsible for those amounts upon import or delivery. We will not describe a cross-border price as duty-paid unless those charges are included. You are responsible for accurate tax-exemption or resale documentation. We may collect or correct tax as required by law.

Promotional codes, discounts, and offers are subject to the conditions stated with them, may not be combined unless stated, and have no cash value. We may end a promotion prospectively, but we will honor an accepted order as required by law.

•   Payment and fraud prevention

Payment is due at checkout using the methods displayed. You authorize us and our payment providers to charge the total shown before you submit the order. A temporary authorization is not necessarily a completed charge. You represent that you are authorized to use the payment method and that billing information is accurate.

We may use reasonable verification and anti-fraud measures and may request additional information before acceptance. We do not receive or store complete payment-card numbers when the payment provider processes them. Payment processing is also subject to the provider's terms and privacy practices.

Business Customer Terms. Approved invoiced accounts are governed by the payment terms on the applicable written quotation or invoice. Overdue undisputed amounts may bear interest at the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs allowed by law.

•   Shipping, delivery, title, and risk of loss

Available delivery methods, charges, and estimated timeframes are shown at checkout or in our Shipping Policy. Estimates are not guaranteed delivery dates unless we expressly say otherwise. We will have a reasonable basis for any shipment representation. If we cannot ship within the promised time, or within the period required by law when no time is stated, we will notify you and provide the delay-consent, cancellation, or refund options required by applicable law.

You must provide a complete and accurate delivery address. Additional charges caused by an incorrect address, refused delivery, or repeated delivery attempt may be deducted from a refund or charged to a Business Customer, but only to the extent disclosed and permitted by law. We may make partial shipments if this does not materially prejudice you; we will not charge extra shipping solely because we split an order.

For Consumer orders, risk of loss or damage remains with us until the Products are delivered to you or to a person you designated, except where applicable law provides otherwise. For Business Customers, title and risk pass as stated in the accepted quotation or shipping term; if no term is stated, risk passes when the carrier takes possession at our shipping point, to the extent permitted by law. Title does not pass until payment is received in full where retention of title is lawful.

•   Delivery problems, inspection, and claims

Inspect the shipment promptly. If Products are missing, incorrect, visibly damaged, leaking, or appear unsafe, stop use, preserve the Product and packaging, take photographs, and contact us at info_usa@europolish.com as soon as reasonably possible. A notice within five business days helps us investigate carrier damage, but missing that target does not waive a Consumer's statutory rights.

Do not return hazardous, leaking, or damaged material without instructions. We may arrange inspection, safe disposal, collection, replacement, or refund. We pay reasonable return costs for Products that were damaged before delivery, supplied incorrectly, or validly rejected as defective.

Business Customer Terms. Claims for visible shortage, shipping error, or transit damage should be made in writing within five business days after delivery, and claims for a latent nonconformity within a reasonable time after discovery and within the applicable warranty period. This administrative deadline does not eliminate rights that cannot legally be waived.

•   Cancellations, returns, and refunds

This is a no-change-of-mind return policy and must be read with the Return and Refund Policy presented before checkout. Except for the mandatory exceptions stated below, all sales are final. If these Terms conflict with applicable consumer law, the law and the policy that gives a Consumer the greater non-waivable protection control.

No change-of-mind or buyer-error returns. We do not accept returns, exchanges, or refunds because you changed your mind, no longer need the Product, ordered the wrong Product or quantity, over-ordered, found a lower price elsewhere, failed to review Product information, or did not test the Product for your process or substrate. Where a Product conforms materially to its description and specifications, dissatisfaction with a finish or process result is not by itself a defect. This rule applies even if the Product remains unopened or unused, except where applicable law requires otherwise.

Order cancellation before fulfillment. You may ask us to cancel an order before fulfillment. We will try to stop it, but cancellation is not guaranteed after payment processing, picking, production, cutting, packing, or shipment begins. Custom-formulated, made-to-order, cut-to-size, personalized, and special-production Products cannot be cancelled after work begins unless we agree or the law gives you that right. If we approve a cancellation, we will refund the cancelled amount to the original payment method.

Mandatory exceptions. The no-return rule does not apply when a Product is defective, damaged before delivery, supplied incorrectly, materially misdescribed, subject to a recall, covered by a valid warranty claim, or returnable or cancellable under non-waivable law. Depending on the circumstances and applicable law, we will provide an appropriate remedy, which may include replacement, refund, credit, safe collection, or another legally required remedy. We do not charge a restocking fee, handling fee, or return freight for a valid mandatory return, and we reimburse reasonable return costs where required by law.

Return authorization and product safety. Contact us before returning any Product and provide the order number, Product, batch or lot number if available, reason for the claim, and reasonable supporting photographs or other information. Do not ship a leaking, damaged, opened, contaminated, hazardous, or regulated Product without written instructions. Failure to obtain instructions does not remove a statutory right, but you remain responsible for following lawful transport and safety requirements.

Business Customer Terms. All Business Customer sales are final. We do not accept commercial returns for excess inventory, ordering errors, changed requirements, failed compatibility testing, or convenience. This does not limit a Business Customer's rights for a Product that materially fails to conform to an accepted written specification or is covered by the Business Customer warranty in these Terms. Any exceptional commercial return that we voluntarily approve must be authorized in a signed writing and does not establish a continuing return right or course of dealing.

Refund timing. For a valid statutory cancellation, we will issue the full refund, including charges required by law, within the applicable legal deadline. For another approved refund, we will process it to the original payment method within 10 business days after the claim is approved or the Product is received and inspected, as applicable. Your bank or card issuer may take additional time to post it. Nothing in this paragraph delays a faster refund, cancellation, chargeback, or return right required by law.

•   Limited warranty and statutory product rights

Limited Warranty - United States Consumer Products. Europolish Precision Finishing USA Inc., at the address stated in these Terms, warrants that a new Consumer Product bought directly from the Store will be free from defects in materials and manufacture under normal, instructed use for 90 days from delivery. During that period, after a valid and timely claim, we will at our option replace the defective Product or refund its purchase price. We will not charge for the replacement or refund and will pay reasonable shipping costs required to provide the remedy.

To make a claim, contact info_usa@europolish.com or +1 (724) 738-0066 and provide the order number, Product name, batch or lot number if available, description of the problem, date discovered, and reasonable supporting photographs or samples requested for evaluation. Do not ship leaking or hazardous material without written instructions.

This Limited Warranty does not cover normal consumption or wear; a change of mind; damage after delivery; misuse, abuse, contamination, improper storage, or use past stated shelf life; failure to follow the label, Safety Data Sheet, technical data sheet, or instructions; use on an unsuitable or untested substrate; incompatible materials or chemicals; abnormal equipment conditions; or alteration not authorized by us. An exclusion applies only to the extent the excluded circumstance caused the problem.

For a U.S. Consumer Product covered by this written Limited Warranty, we do not disclaim the implied warranty of merchantability or any other implied warranty that cannot be disclaimed. To the extent permitted by law, any implied warranty is limited in duration to the 90-day period of this Limited Warranty. Some states do not allow limits on the duration of an implied warranty, so that limit may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Canadian Consumers. Products come with legal warranties and remedies that cannot be excluded under applicable federal or provincial law. For Québec Consumers, goods must be usable for their normal purpose for a reasonable time, taking account of price, contract terms, and conditions of use. Nothing in these Terms restricts those legal warranties, cancellation rights, chargeback rights, or other mandatory remedies.

Business Customer warranty. We warrant to a Business Customer that Products materially conform to our published specifications or an accepted written specification and are free from material defects in manufacture for 90 days after delivery. The exclusive commercial remedy is, at our option, replacement of the affected Product or credit/refund of its purchase price. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER BUSINESS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT AN EXPRESS WARRANTY IN A WRITING SIGNED BY AN AUTHORIZED EUROPOLISH REPRESENTATIVE.

•   Safe handling and use

Buffing compounds, wheels, brushes, and abrasives can cause serious injury, fire, dust, fume, entanglement, impact, or environmental hazards if selected, stored, mounted, or used improperly. Only trained persons should use professional or industrial Products. Use suitable guards, dust and fume controls, ventilation, personal protective equipment, and safe operating speeds. Never exceed a Product's or machine's rated speed.

Follow all Product labels, Safety Data Sheets, equipment instructions, workplace procedures, and laws and standards applicable to the Product and worksite, including applicable OSHA, ANSI, WHMIS, environmental, transport, and disposal requirements. The purchaser is responsible for workplace hazard assessment, employee training, proper storage, and lawful disposal. Consumers must keep Products away from children and use them only as directed.

•   Website use and intellectual property

Store content, including text, photographs, graphics, logos, product names, technical material, and downloads, is owned by or licensed to Europolish and is protected by intellectual-property law. You may use Product information for internal evaluation and lawful use or resale of genuine Products, but you may not reproduce, modify, scrape, publish, sell, or exploit Store content without permission.

You must not interfere with Store security or operation, introduce malicious code, use automated systems in a manner that burdens the Store, impersonate another person, submit false information, or use the Store to violate law or third-party rights. We may suspend access for a material or repeated violation.

Links or integrations supplied by third parties are provided for convenience. Their services are governed by their own terms and privacy practices. Shopify is our commerce platform but is not the seller of the Products.

•   Export, resale, and regulatory compliance

You may not buy, export, re-export, transfer, resell, or use Products in violation of trade sanctions, export controls, customs laws, anti-bribery laws, or other applicable law. We may request end-use, destination, or identity information and may refuse or suspend a transaction where reasonably necessary for legal compliance.

A Business Customer that resells Products is responsible for lawful registration, classification, labeling, language, warnings, documentation, storage, transport, advertising, and sale in its market and must not remove, obscure, or alter labels, lot codes, safety warnings, or instructions. Nothing authorizes use of our trademarks except to identify genuine Products lawfully resold.

•   Disclaimers and limitation of liability

Nothing in these Terms excludes or limits liability or a remedy that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, gross negligence where not excludable, death or personal injury caused by negligence where not excludable, defective-product liability where not excludable, or a Consumer's mandatory statutory rights.

Subject to the preceding paragraph, we are not liable for loss caused by your failure to follow Product information or safety instructions, use on an unsuitable process or substrate, unauthorized combination or alteration, or inaccurate information supplied by you. We are not responsible for Store interruptions outside our reasonable control, but this does not affect an accepted order or statutory rights.

Business Customer Terms. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EUROPOLISH AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR LOST PROFITS, LOST PRODUCTION, LOSS OF USE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY ARISING FROM A PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM. These limits do not apply to obligations or liabilities that cannot lawfully be limited.

•   Business Customer indemnity

To the maximum extent permitted by law, a Business Customer will defend, indemnify, and hold harmless Europolish and its affiliates, officers, employees, and suppliers from third-party claims, losses, and reasonable legal costs to the extent caused by the Business Customer's negligent or unlawful storage, handling, transport, labeling, resale, modification, combination, or use of Products; violation of law; or specifications, instructions, or representations supplied by the Business Customer. This obligation does not apply to the extent a claim was caused by Europolish's negligence, breach, or defective Product. We will provide prompt notice and reasonable cooperation, and no settlement admitting fault or imposing a non-monetary obligation on us may be made without our consent, not to be unreasonably withheld.

•   Privacy and electronic communications

Our Privacy Policy explains how we collect, use, disclose, and protect personal information and how to exercise available privacy rights. It is separate from these Terms. Transactional emails and messages about an order are part of performing the contract. Marketing communications are governed by applicable consent and unsubscribe rules.

You consent to receive these Terms, policies, order records, notices, and other transaction documents electronically. You may retain or print them and may request a paper copy by contacting us. Electronic consent does not waive any right to a paper record that cannot lawfully be waived.

•   Force majeure

We are not liable for delay or nonperformance caused by an event beyond our reasonable control, such as natural disaster, severe weather, fire, epidemic, war, terrorism, civil disorder, labor disruption, cyberattack by a third party, carrier or utility interruption, embargo, government action, or material supply shortage, provided we use reasonable efforts to reduce the effect and resume performance. We will notify affected customers where practicable. This section does not remove any statutory right to cancel for delayed or failed delivery or receive a refund.

•   Governing law and disputes

These Terms and each order are governed by the laws of Pennsylvania, without regard to conflict-of-law rules, and for sales of goods the Pennsylvania Uniform Commercial Code, except that a Consumer retains the mandatory protections of the law of the Consumer's state or province of residence. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For a dispute with a Business Customer, the state courts located in Butler County, Pennsylvania, and the United States District Court for the Western District of Pennsylvania have exclusive jurisdiction, and each party consents to those courts. A Consumer may bring a claim in any court that has jurisdiction under applicable consumer law. Nothing prevents either party from using an eligible small-claims court or asking a public consumer-protection agency for assistance.

Before filing a claim, please contact us and provide a reasonable opportunity to resolve it informally. This request does not shorten a legal limitation period or make informal resolution a mandatory prerequisite where prohibited by law.

•   Changes, severability, waiver, and assignment

We may update these Terms prospectively by publishing a revised version and effective date. An update does not retroactively change an accepted order unless required by law or expressly agreed.

If a provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. You may not assign an order without our written consent, except where law allows. We may assign an order as part of a merger, reorganization, sale of business, or transfer to an affiliate, provided this does not reduce a Consumer's rights.

These Terms, the accepted order, the Product page and specifications, and the policies presented or linked before checkout are the entire agreement for a Store order. If they conflict, mandatory law controls first, followed by any signed negotiated agreement, the accepted order, Product-specific warranty or specification, the Return and Refund Policy or Shipping Policy for its subject matter, and then these Terms.

•   Contact us

Questions, complaints, cancellation notices, return requests, and warranty claims may be sent to:

•     Europolish Precision Finishing USA Inc.

•     111 Arrowhead Drive, Suite C

•     Slippery Rock, Pennsylvania 16057, USA

•     Email: info_usa@europolish.com

•     Telephone: +1 (724) 738-0066

Please include your name, order number, contact information, Product, and a concise description of the issue. We will acknowledge and address consumer complaints within a reasonable time.